Shipping policy

1. Shipping Destinations

CiLoN currently offers shipping primarily within Canada and the United States.

Shipping availability may vary depending on the product, delivery address, and fulfillment availability.

Customers can confirm available shipping options and charges during checkout.

2. Order Processing Time

Orders are typically processed within 2 business days after payment confirmation.

Business days exclude weekends and public holidays.

Processing times may occasionally be extended during holidays, peak shopping periods, or unexpected fulfillment delays.

Order processing time is separate from delivery transit time.

3. Estimated Delivery Time

Most orders are expected to arrive within approximately 1 week after shipment, depending on the delivery destination, shipping method, and carrier.

Delivery times may vary between Canada and the United States.

All delivery estimates are approximate and are not guaranteed. Unexpected delays may occur due to weather, carrier operations, holidays, or other circumstances beyond our control.

4. Shipping Rates and Charges

CiLoN does not currently offer free shipping.

Shipping charges are calculated at checkout based on the delivery destination and applicable shipping rates.

Shipping costs may differ between Canada and the United States, and may vary depending on the products ordered and delivery location.

The applicable shipping charge will be displayed during checkout before customers complete their purchase.

5. Order Fulfillment

CiLoN uses professional third-party logistics and fulfillment services, including Amazon's fulfillment network, to process and ship customer orders.

Orders may ship from different fulfillment centers depending on inventory availability and delivery destination.

Occasionally, items from the same order may arrive in separate shipments.

6. Order Tracking

When tracking information is available, customers will receive shipping confirmation and tracking details using the contact information provided during checkout.

Tracking updates may take some time to appear after an order has shipped.

7. Delayed or Missing Deliveries

Although CiLoN strives to provide timely delivery, shipping delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team.

Email: cilon.company@gmail.com

Please include your order number so we can investigate and assist you.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for ensuring their shipping information is accurate and complete.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment. However, changes cannot be guaranteed once an order has entered the fulfillment process.

If a shipment cannot be delivered due to incorrect or incomplete address information, additional shipping charges may apply where permitted by law.