CiLoN Privacy Policy

Last updated: October 19, 2026

CiLoN operates the website https://cilon.store and its related products, services, and online tools.

Our store is powered by Shopify. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, purchase products, use our services, or communicate with our customer support team.

Please read this policy to understand how your information is handled.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

• Contact information: Name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, order history, payment status, delivery information, and transaction details.

• Payment information: Payment method and transaction information processed through Shopify and authorized payment providers.

• Account information: Account details, preferences, and settings when you create or use an account.

• Customer communications: Information you provide through email, live chat, AI-assisted support, and customer service requests.

• Technical information: IP address, browser type, device information, cookies, and website usage data.

We collect information that is reasonably necessary to operate our business, provide customer support, fulfill orders, and improve our services.

2. How We Collect Information

We may receive personal information:

• Directly from you when you place an order, communicate with us, or use our website.

• Automatically through cookies and similar technologies when you browse our website.

• From Shopify, payment processors, shipping providers, and other service providers involved in operating our store.

• From advertising, analytics, and marketing partners, where permitted by applicable law.

3. How We Use Personal Information

We use personal information for the following purposes:

Order Processing and Fulfillment

To process purchases, collect payments, arrange shipping, provide order updates, and address order-related questions.

Customer Service

To respond to inquiries, assist with products, handle complaints, and provide support through email, Shopify Inbox, and AI-assisted chat.

Website Operations and Improvement

To maintain our website, understand customer interactions, improve shopping experiences, and provide relevant product information.

Marketing and Advertising

To send marketing communications where permitted, measure advertising performance, and display relevant advertisements through services such as Google and other advertising platforms.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

Security and Fraud Prevention

To protect customers and our business, identify suspicious activity, prevent fraud, and maintain the security of transactions.

Legal Compliance

To comply with legal obligations, respond to lawful requests, resolve disputes, and protect our legitimate business interests.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential store functionality, remember preferences, understand website traffic, and measure advertising performance.

Some technologies are provided by Shopify and third-party services.

Depending on your location, you may be able to manage cookie preferences through our website's privacy controls or your browser settings.

Where required by law, we obtain consent before using non-essential cookies.

5. How We Share Personal Information

We may share personal information with trusted service providers when reasonably necessary for our operations, including:

• Shopify: Website hosting, checkout, store operations, and related services.

• Payment providers: Secure payment processing and transaction management.

• Shipping and fulfillment providers: Order delivery, tracking, and related logistics.

• Customer support providers: Managing customer inquiries and support conversations.

• Analytics and advertising partners: Measuring website performance and providing advertising services, subject to applicable privacy requirements.

• Legal or regulatory authorities: When disclosure is required by applicable law.

We do not disclose customers' personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

Certain advertising-related disclosures may be considered a sale or sharing of personal information under applicable privacy laws.

6. Shopify and Third-Party Services

Our online store is hosted by Shopify, which processes information to operate and improve its services.

Certain Shopify features may also involve Shopify processing information for its own purposes, subject to Shopify's privacy terms.

For more information, please review the Shopify Consumer Privacy Policy.

Our website may contain links to third-party websites or services. Their privacy practices are governed by their respective policies.

7. Data Security

We use Shopify and other service providers that implement measures designed to protect customer information.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive payment information or passwords through ordinary email or live chat.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Processing and maintaining order records.

• Providing customer support.

• Meeting accounting, tax, and legal requirements.

• Preventing fraud and resolving disputes.

Retention periods may vary depending on the type of information and applicable legal obligations.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request a copy of your personal information.

• Opt out of certain targeted advertising or data-sharing activities.

• Withdraw consent where processing is based on consent.

Some requests may be subject to legal exceptions, identity verification, or retention requirements.

To exercise your rights, contact cilon.company@gmail.com.

You may also use our Data Sharing Opt-Out Page, where available.

We honor applicable privacy choice signals, including Global Privacy Control, where required by law.

10. Additional Rights for UK and European Economic Area Customers

Where applicable, individuals in the United Kingdom or European Economic Area may have additional rights, including the right to object to certain processing, restrict processing, and withdraw consent.

Individuals may also have the right to lodge a complaint with the appropriate data protection authority.

International data processing and transfers will be handled using appropriate safeguards where required by law.

11. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us, please contact cilon.company@gmail.com so we can review the request and take appropriate action.

12. International Data Transfers

Because CiLoN uses Shopify and other service providers, personal information may be processed or stored outside your country of residence, including in Canada, the United States, and other locations where our service providers operate.

Where required, we rely on appropriate legal mechanisms and safeguards for international data transfers.

13. Privacy Complaints and Requests

If you have questions or concerns about our handling of personal information, please contact us by email.

We may ask for information reasonably necessary to verify your identity before responding to certain privacy requests.

Where applicable, you may also contact the relevant privacy or data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations, or privacy practices.

Updates will be posted on this page with a revised "Last updated" date.

15. Contact Us

For questions, privacy inquiries, data access requests, or deletion requests, please contact:

CiLoN Customer Support

Email: cilon.company@gmail.com

Website: https://cilon.store

CiLoN is responsible for handling privacy requests relating to personal information under its control, subject to the roles and responsibilities of Shopify and other service providers under applicable law.