Refund policy

CiLoN Return & Refund Policy

Returns and Exchanges

CiLoN does not accept returns or exchanges for change of mind, incorrect size or color selection, or products that are no longer wanted after purchase.

Please review product descriptions, dimensions, and available options carefully before placing your order.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact cilon.company@gmail.com with your order number, a description of the issue, and supporting photos where appropriate.

We will review your request and provide an appropriate resolution, which may include a replacement or refund.

We generally do not require defective or incorrect products to be physically returned. If a return is necessary, we will provide instructions and cover applicable return shipping costs.

Refund Processing

Once a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for processing, plus any additional time required by your payment provider.

Amazon Purchases

If you purchased a CiLoN product through Amazon and need assistance, please contact our customer support team through either of these channels:

Please provide your Amazon order number, a brief description of the issue, and photos if the product arrived damaged, defective, or incorrect.

Our support team will review your request and help you determine the appropriate next steps.

Any formal Amazon return or refund must follow the applicable Amazon marketplace policies and procedures.

Consumer Rights

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Customer Support: cilon.company@gmail.com